Troubleshooting

You have a problem with GExtension? The most common problems with their solutions are listed here.

Web

"Could not update" + permission error

"Access denied for user 'mysqluser'@'123.12.31.123' (using password: YES)"

You are using a MySQL user that doesn't has access. This is caused by wrong password, not whitelisted IP or insufficient permissions to the database.

"Servers" tab doesn't show status of my servers

Make sure that the socket extension is enabled and that UPD connection to your server are allowed. Ask your hoster if you don't know what to do.

I lost my superadmin rank on the web

To regrant the rank, you need a server which is connected with GExtension. Run this command in the console: gex_setgroup <steamid64> superadmin 0

The console ist not working

Add -condebug to the start parameters of your Garry's Mod server. IMPORTANT: Make sure to delete/move the console.log file from time to time. Otherwise, the file may gets too big and creates lags.

Warning: curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when an open_basedir is set in ...

Set safe_mode = Off in your php.ini file and make sure that all OpenBaseDir options are disabled. Ask your hoster if you do not have access to it.

The most issues can be solved by just taking a look into the SERVER console:

"Access denied for user 'mysqluser'@'123.12.31.123' (using password: YES)"

You are using a MySQL user that doesn't has access. This is caused by wrong password, not whitelisted IP or insufficient permissions to the database.

GExtension is not initialized/Could not initialize

Take a look in the SERVER-console for errors. You may forgot to assign your server to a serverbundle or the mysql connection failed.

You need to have tmysql4 or mysqloo installed

Users are losing their groups on the server

You need to navigate to Admin -> Settings -> Groups and create all groups you have in GMOD with the EXACT SAME name.

I lost my group on the server

You most likely forgot to also set you a rank for the serverbundle. Navigate to Search -> Your Pofile and click on the pencil. Please note that the name of the web and gmod groups has to be the same (case sensitive!!!).

Can't connect to local MySQL server through socket

There are lags on my server

[ERROR] addons/luafiles/lua/gextension/server/sv_import.lua:75: attempt to call method 'GE_Error_Permissions' (a nil value)

You tried to run the import from the server console. Please take a look at the import instructions.